Freight Delivery & Damage Policy

Explore Variety ships large furniture via freight (LTL). By placing an order, you agree to the delivery process and inspection requirements below.

1) Delivery Method

  • Shipping type: Freight (LTL) curbside delivery.
  • What curbside means: Delivery to the first accessible area outside the delivery address. Inside delivery, stair carry, and room-of-choice are not included unless explicitly arranged.
  • Appointments: Most freight deliveries require an appointment. The carrier will contact you to schedule a delivery window.

2) Estimated Delivery Timeline

  • Estimated delivery: 10–15 business days in most cases (varies by destination and carrier routing).
  • Delays may occur due to weather, carrier availability, holidays, or destination restrictions.

3) Address Requirements

  • Residential delivery: Allowed. Appointment required. Liftgate service may apply where needed.
  • Commercial delivery: Allowed. Please provide business name, receiving hours, and any delivery instructions.
  • Access notes: You are responsible for ensuring the delivery location is accessible for a freight truck. If a re-delivery is required due to access issues, you may be responsible for additional carrier fees.

4) Inspection Required at Delivery (Do Not Skip)

  • Inspect before signing: Open packaging when possible and inspect the item(s) for visible damage.
  • Note damage on the delivery receipt (BOL): If you see damage, write a clear note on the carrier’s paperwork before signing (example: “damaged corner,” “crushed box,” “scratched top”).
  • If damage is severe: You may refuse delivery. Take photos and contact us immediately.
  • If you sign “clean” with no notes: The carrier may deny a damage claim. This can limit or eliminate replacement/claim options.

5) Damage Reporting Window

  • Report within 48 hours: Damage must be reported to Explore Variety within 48 hours of delivery.
  • Send clear photos of: (1) the damage, (2) the packaging, (3) the shipping label, and (4) the full item.

6) Returns & Restocking

  • Freight returns require prior written authorization.
  • Approved returns may be subject to a restocking fee and return freight costs, depending on the manufacturer’s policy and item condition.
  • Items must be returned in original packaging where possible and in resellable condition.

7) Contact

If you have any questions about freight delivery, contact us before ordering. For damage reports, include your order number and photos. support@explorevariety.com